Register immediately
View: 2148|Reply: 9
Print Prev. thread Next thread

i need Customer service link

 Close [Copy link]

1

Threads

1

Posts

7

Credits

Lv.2 Fresh Member

Rank: 1

Credits
7
Jump to specified page
The Landlord
Post time 2018-3-7 10:37:45 | Show the author posts only Reply Awards |Descending |Read mode
where can i file a ticket? i don't see any help support links. i purchase the wrong item with my diamonds. i already have the items now its duplicate. i can't convert them to shards because its blue shards rather than pink shard. i need my diamonds back to purchase other items in store
Reply

Use magic Report

14

Threads

3946

Posts

8247

Credits

Lv.7 Gold Member

Rank: 6Rank: 6

Credits
8247
The Sofa
Post time 2018-3-7 14:26:56 | Show the author posts only
Hello, Gamblermonching!

For further assistance, please contact customer support via CS Center in the game settings on Android or iOS, or by sending an e-mail to gamerulesofsurvival@service.netease.com. The following information is required:

  • Username or user ID of your account.
  • The server your account is part of.
  • A detailed description of the situation, preferably including screenshot(s).

The situation will be investigated and a member of the RoS staff will contact you as soon as possible; however, the response time depends on the amount of support requests. You are therefore kindly asked to wait patiently.

Kind regards;
Error 403
RoS Moderating Team
Reply Support Not support

Use magic Report

1

Threads

2

Posts

7

Credits

Lv.2 Fresh Member

Rank: 1

Credits
7
The Bench
Post time 2018-7-7 08:36:14 From the mobile phone | Show the author posts only
Why my account being ban .I switch my account on my brothers phone because he became ban and we dont know why he became ban and also my account now is ban please back my account this is the id number 60205284
Reply Support Not support

Use magic Report

1

Threads

2

Posts

7

Credits

Lv.2 Fresh Member

Rank: 1

Credits
7
The Floor
Post time 2018-10-12 18:58:27 From the mobile phone | Show the author posts only
SOY SERVIDOR NORTE AMERICA  ME Banearon sin Razón  mi ID es 29140285 ayudarme plis
Reply Support Not support

Use magic Report

4

Threads

6

Posts

24

Credits

Lv.2 Fresh Member

Rank: 1

Credits
24
5#
Post time 2018-11-11 13:08:32 | Show the author posts only
IM not a cheater please umbanned my account
Reply Support Not support

Use magic Report

0

Threads

1

Posts

4

Credits

Lv.2 Fresh Member

Rank: 1

Credits
4
6#
Post time 2018-11-22 04:49:59 | Show the author posts only
De fvk.. i got banned.. why ....!!!!!
Reply Support Not support

Use magic Report

4

Threads

5

Posts

36

Credits

Lv.2 Fresh Member

Rank: 1

Credits
36
7#
Post time 2018-11-27 01:09:37 | Show the author posts only
Edited by tagpi22 at 2018-11-27 01:10

good day devs i got banned for no reason plss unban me im a good player,and a good gems buyer also plss do some thing to my account IGN hehehe10722 PLAYER ID 143476061 THANKS IN ADVANCE
Reply Support Not support

Use magic Report

2

Threads

3

Posts

12

Credits

Lv.2 Fresh Member

Rank: 1

Credits
12
8#
Post time 2018-12-3 04:40:13 | Show the author posts only
why my account be banned this was foolish game this is not appear this type of issuses are bad sir
Reply Support Not support

Use magic Report

0

Threads

1

Posts

4

Credits

Lv.2 Fresh Member

Rank: 1

Credits
4
9#
Post time 2018-12-4 11:00:16 | Show the author posts only
can i ask something what happen in rule of survival i top up 300P idont have get diamond
Reply Support Not support

Use magic Report

20

Threads

44

Posts

127

Credits

Lv.3 Junior Member

Rank: 2

Credits
127
10#
Post time 6 day(s) ago | Show the author posts only
why suspended my account i dont use any hack or cheat plzzz unsuspend because i spend a lot of money to buy diamond then.. i cheat is not true please help me in not a hack or cheater??!!!!!!! Thanks
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Register immediately

Points Rules

Privacy Policy, Terms and Conditions
©1997-2017 NetEase, Inc.All Rights Reserved