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Author: alterego23
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REFUND DIAMOND

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11#
Post time 2018-6-9 21:33:53 | Show the author posts only

please open my private message i had the same issue can you please help us to back on track
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Post time 2018-6-10 04:21:02 From the mobile phone | Show the author posts only
pls help me.i had the same issue with alterego23.i realy need my account back:(
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Post time 2018-6-10 12:09:31 | Show the author posts only

Please help me retrieving my account. i already send an appeal, but rosjack tell me that i'm using  third party program. and i tell him that im not.

then after a while i found a system notification in my inbox. telling that my account is restricted from matching due to refund of diamond. but i didnt do that.

i bought a diamond to someone. and he tell me that he selling a LEGIT diamond. (no negative issue) , but after 2-3 days my diamond goes negative. and the seller didnt response anymore to my chat. i was scammed and my account was banned for 3600+ days.
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Post time 2018-6-10 12:51:55 | Show the author posts only
This happens if you don't read the ToS
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15#
Post time 2019-7-11 22:40:58 From the mobile phone | Show the author posts only
Dear RosADMIN/Moderator
please help me retrievibg my sccount i didnt topup on my account and didnt play for a long week and i got negative dias please help me get my account back
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Post time 2019-7-11 22:45:41 From the mobile phone | Show the author posts only
Rainzel replied at 2018-6-9 14:00
Hello alterego23,

Be advised that purchase of in-game items from third-parties is a violation of th ...

please help.me get my account vack i didnt topup and i didnt refund i swear and i got negative dias

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Hello, You can contact the customer service via CS Center in the game settings on Android or iOS, or by sending an e-mail to . The following information is required: Username or user ID of your acco  Details Reply Post time 2019-7-12 09:46
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Post time 2019-7-12 09:46:51 | Show the author posts only
kylejasmin1903 replied at 2019-7-11 22:45
please help.me get my account vack i didnt topup and i didnt refund i swear and i got negative dia ...

Hello,

You can contact the customer service via CS Center in the game settings on Android or iOS, or by sending an e-mail to gamerulesofsurvival@service.netease.com. The following information is required:

Username or user ID of your account.
The server your account is part of.
A detailed description of the situation, preferably including screenshot(s).
Regards,
RoS Moderation Team

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