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WEEKLY PASS EXPIRED ALRADY IN 2 DAYS?

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        Hello sir/ma'am

                   I just top up yesterday for weekly pass, why did expire already? I was trying to claim the extra diamonds and tf it was expired in just 2nd day.
                   Please reply immedietly


         IGN: Meeeerlong
         ID: 154403576

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The Sofa
 Author| Post time 6 day(s) ago | Show the author posts only
A big question mark

meeerlo.jpg (299.82 KB, Downloads: 1)

Sir please reply immediately

Sir please reply immediately
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The Bench
 Author| Post time 6 day(s) ago | Show the author posts only
Another proof

proof.jpg (300.42 KB, Downloads: 1)

proof.jpg
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The Floor
Post time 6 day(s) ago | Show the author posts only
Hello, meeeerlo!
please contact customer support by sending an e-mail to gamerulesofsurvival@service.netease.com.
The following information is required:

Username or user ID of your account.
The server your account is part of.
A detailed description of the situation, preferably including screenshot(s).

Kind regards.
-Ros Elite Survivor
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5#
Post time 6 day(s) ago From the mobile phone | Show the author posts only
Good day meeeerlo,

base on the screenshot that you have sent, You did not subscribe or avail the weekly pass.Maybe you confuse the "Amazing 0.99$" with the "Weekly pass" if you click the Amazing $0.99" during the top up process it will count as "Amazing $0.99" where you have to top up 4 days in a row worth $.99. But if you want to avail the Weekly pass you should directly click the"$.99" in the weekly pass so the top up that you are going to do will go to Weekly pass.The proof that you didnt top up to week pass is that there is no "Renew" in the weekly pass Interface that should be present if ever you avail it and it expired. Another thing is that you are able to claim the first stage of "Amazing $.99" if you really did avail to "Weekly Pass" you shouldnt be able to claim the first stage.

Hope this helps you and clears the confusion :)
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6#
Post time 6 day(s) ago | Show the author posts only
Amazing and Weekly Pass are different, your'e confused. You need top top up daily for the amazing prizes. THe weekly pass is different.
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Post time 6 day(s) ago From the mobile phone | Show the author posts only
It's not weekly pass
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