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hey, can i question? why my account is already ban? im starting playing now. please unbanned my account i wanted to play RoS everyday....... Please help me

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The Sofa
Post time 6 day(s) ago From the mobile phone | Show the author posts only
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The Bench
Post time 6 day(s) ago | Show the author posts only
Good afternoon,
Accounts are permanently banned when suspicious account activity is discovered during a manual investigation. The reasons include, but are not limited to, use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins and automation software, to modify or manipulate the game or its functionality. This gains an unfair advantage over other players and is not supported by the game developers.

However, if you believe that your account has been wrongfully banned, you can submit an appeal here: (https://survey.163.com/htmls/crqfg1/paper.html).
The following information is required:
•Username or user ID of the suspended account.
•The server the suspended account is part of.
•The date of the account suspension.

Please note: DO NOT submit multiple ban appeals as this only slows the process down.

The suspended account will be carefully investigated. If suspicious account activity is discovered, the account will remain permanently suspended in order to maintain a fair gaming environment for all players to enjoy. Otherwise, the device ban will be lifted.

In the future, please don't submit similar threads containing discussion of in-game violations as it is a violation of the forum rules. Kindly wait for your ban appeal to be processed. Further or repeated violations of the forum rules may cause adequate moderation actions being taken. 

* NOTE:
- Moderators are not responsible of your ban.



Kind regards,
Firebird 
RoS Moderation Team
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