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Mobiamo Globe No diamonds received

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The Landlord
Bugs & Problems
In-Game Name: carlching
Player ID: 60996513
Server: PC-Asia
Anyone can help me,,I just topped up today  with 50 but I didn't receive the diamonds...please help me..
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The Sofa
Post time 2019-2-28 00:23:31 | Show the author posts only
Hello Survivor,

Incase of diamond not receive. Please contact Paymentwall through email

Mobiamo CS: support@mobiamo.com
Paymentwall CS: support@paymentwall.com

Please include screenshots of the receipt or proof of purchase.

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The Bench
 Author| Post time 2019-2-28 01:50:00 | Show the author posts only
I don't have receipt..its mobiamo through globe...since I top up it just happen now..
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The Floor
Post time 2019-10-9 23:59:49 | Show the author posts only
Edited by Chrisea at 2019-10-10 00:18

I didnt recieve my diamonds please fix. I top-up in Mobiamo 300 load in globe but didnt recieve my diamonds.

IGN: MabangisChrisea
PC ASIA server
ID no: 162039941

73249204_405563073463123_890263114627416064_n.png (144.2 KB, Downloads: 34)

73249204_405563073463123_890263114627416064_n.png

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Hello Chrisea! In case of purchased items not being delivered to your account, please contact customer support via CS Center in the game settings on Android or iOS, or by sending an e-mail to on Win  Details Reply Post time 2019-10-10 02:05
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Post time 2019-10-10 02:05:38 | Show the author posts only
Chrisea replied at 2019-10-9 23:59
I didnt recieve my diamonds please fix. I top-up in Mobiamo 300 load in globe but didnt recieve my d ...

Hello Chrisea!

In case of purchased items not being delivered to your account, please contact customer support via CS Center in the game settings on Android or iOS, or by sending an e-mail to gamerulesofsurvival@service.netease.com on Windows. The following information is required:

- Username or user ID of the account the purchase was made on.
- The server the purchase was made on.
- Screenshot of the purchase receipt, including order number, date, time and amount.

The situation will be investigated and a member of the RoS staff will contact you as soon as possible; however, the response time depends on the amount of support requests. You are therefore kindly asked to wait patiently.

Thank you for your patience and kind understanding!

InvertedReaper,
Senior Forum Moderator
RoS Moderation Team
Senior Forum Moderator | InvertedReaper

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