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Permanently ban with FPS bug(my friend account)

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The Landlord
Post time 6 day(s) ago | Show the author posts only Reply Awards |Descending |Read mode
Bugs & Problems
In-Game Name: ♛ⓟ☠ⓐ☠ⓥ☠ⓛ☠ⓘ☠ⓚ♛
Player ID: 99217391
Server: PC-Europe
My friend account is permanently ban after duo game in FPS ghillie map for 29 kills(Bots kills). Please help to my friend account unsuspend!!!! His using cheats and third-party software, his playing only with me in FPS games and kills bots for fun!! And 1 time i got permanently ban from this problem and i got back my account from email netease forum, please unsuspend my friend and fix this bug with FPS i know and other people banned from FPS why this problem?
Gmail:  Giorgosapoel0@gmail.com  ALL CHEATERS DOWN!! Ds: ⒶⓅⓞⒺⓁ⒈⒐⒎⒐#4500  NEW START FOR RoS!
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The Sofa
Post time 6 day(s) ago | Show the author posts only
be patient and please wait for moderators they will answer you .
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The Bench
Post time 6 day(s) ago | Show the author posts only
who`s your moderator sir? me too i will get ban permanent for FPS, in Maskarade Event

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It's neither Firebird or Spyd3r00.  Details Reply Post time 6 day(s) ago
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The Floor
Post time 6 day(s) ago | Show the author posts only
Joskie013 replied at 2019-3-15 18:06
who`s your moderator sir? me too i will get ban permanent for FPS, in Maskarade Event

It's neither Firebird or Spyd3r00.
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Post time 6 day(s) ago | Show the author posts only
Hello APOEL,
Let me clarify one thing, you just said "  His using cheats and third-party software ".
In that case, account that has been found using those hacktools cannot be unbanned.
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