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I topped up and got nothing and I'm using mobiano and my 150 load is lost

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The Landlord
Post time 2019-3-15 20:22:43 From the mobile phone | Show the author posts only |View large image Reply Awards |Descending |Read mode
Bugs & Problems
In-Game Name: JLTrueForever
Player ID: 187850329
Server: PC-North America
Hi,I just topped up monthly event and I'm using mobiano and I received the message for the code and it says invalid code and lost my load,BTW I'm using smart load,I used my 150 load and lost it all and not getting anything can you guys help me how to fix it and get my 150 load back.

Screenshot_2019-03-16-09-20-11-521.jpeg (401.62 KB, Downloads: 0)

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IMG_20190316_092047.jpg (741.32 KB, Downloads: 0)

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The Sofa
Post time 2019-3-15 21:50:31 | Show the author posts only
Hello Jay-ar000,

  Kindly send an email to gamerulesofsurvival@service.netease.com. The following information is required:

Username or user ID of the account the purchase was made on.
The server the purchase was made on.
Screenshot of the purchase receipt, including order number, date, time and amount.

Sincerely,
Elite Survivor Xhunter
Elite Survivor
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The Bench
Post time 2019-3-16 01:50:23 | Show the author posts only
Please i'm Not Cheating Why Banned ME fOR Behavior
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The Floor
Post time 2019-3-16 01:51:16 | Show the author posts only
Sir Why Banned To Me I'm Not Cheating Please Unbanned Me Why What Reason To Me Why Banned
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5#
Post time 2019-3-16 01:52:03 | Show the author posts only
I'm Not Cheating Because I'm Pro For The Rules Of Survival
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6#
Post time 2019-3-16 01:52:56 | Show the author posts only
your gift me account suspended! and banned for prohibited behavior what wrongs my ID how cant your banned this id im not use hackkings and i dont no use hackkings what wrongs twich your, your dont whan actif my id back i will viral video your game ist lair and cant not play rules of surviver because GM say not hackkings she hackkings not fair GM what a your doings
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7#
Post time 2019-3-16 01:53:44 | Show the author posts only
GM what happens my id this name game = HackerRankNO1, this No ID = 170799285 i play game Rules OF surviver comen why your suspend my id im not use hackkings i just report enemy use hackkings what its my foul GM and what i do and what wrongs twich me GM
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