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the part of my lobby error and player looks headless after logout

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The Landlord
Bugs & Problems
In-Game Name: TPXG•G0uK1LL™
Player ID: 132907236
Server: Steam


Dear admin, please correct my problem which I got after I relogged, after loading my character looks headless and cannot be played or clicked, even all the lobby menus of my cursor cannot be moved and directed at all.Thus with great respect for the Rules of Survival developer or admin can immediately correct the problems that I experienced in the game as soon as possible.

And before, I apologize if my image is cut, I do so that I can upload the file size to adjust the upload standard file.
thank you




error.png (958.04 KB, Downloads: 0)

I'm sorry I cut this picture, I do it so that the file size is enough

 I'm sorry I cut this picture, I do it so that the file size is enough
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The Sofa
Post time 2019-7-10 17:24:08 | Show the author posts only
Hello G0uKîLL,

   Please try to do Repair Client or Reinstall the game for fast solution, but if the following problem still exist.
Kindly can contact the customer service via CS Center in the game settings on Android or iOS, or by sending an e-mail to gamerulesofsurvival@service.netease.com. The following information is required:

Username or user ID of your account.
The server your account is part of.
A detailed description of the situation, preferably including screenshot(s).

Sincerely,
Forum Moderator Xhunter
Forum Moderation Team
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The Bench
 Author| Post time 2019-7-10 18:40:57 | Show the author posts only

before I submit my problem, I have repaired and reinstalled more than ten times, and there are still no changes.

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The Floor
Post time 2019-7-11 07:55:35 From the mobile phone | Show the author posts only
They told me they know the problem and they trying to fix it, it doesn’t do it on NA server only EU ! So they always try sending you the standard BS message blaming your device blar blar.
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5#
 Author| Post time 2019-7-11 09:11:49 | Show the author posts only
Seriously..?! Damn..
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6#
Post time 2019-7-12 07:34:30 From the mobile phone | Show the author posts only
Yeap also just been told they took the cool chick bag away because they think it might be the crash problem! Emmmm NO now give it back
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7#
 Author| Post time 2019-7-12 08:12:04 | Show the author posts only
I felt an error occurred when I tried the 'SET' menu on 'DEPOT', but when I hadn't finished I closed the game.
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 Author| Post time 2019-7-12 08:12:25 | Show the author posts only
I felt an error occurred when I tried the 'SET' menu on 'DEPOT', but when I hadn't finished I closed the game.
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