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Game crashes/black screen PLEASE HELP

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The Landlord
Post time 5 day(s) ago From the mobile phone | Show the author posts only Reply Awards |Descending |Read mode
Bugs & Problems
In-Game Name: Depress•Carson
Player ID: 199594676
Server: Mobile-America
When I am in a game it kicks me out and crashes. I tried the stuff in The CS CENTER.If anyone has the same problem or know how to fix it please comment it.
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The Sofa
Post time 5 day(s) ago From the mobile phone | Show the author posts only
I feel u bro me too i tried everything but nothings happen
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The Bench
 Author| Post time 5 day(s) ago From the mobile phone | Show the author posts only
Hopefully Ros can fix it
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The Floor
Post time 4 day(s) ago | Show the author posts only
Hello IHAVENOFRIENDS0,

   Please try to do Repair Client or Reinstall the game for fast solution, but if the following problem still exist.
Kindly contact the customer service via CS Center in the game settings on Android or iOS, or by sending an e-mail to gamerulesofsurvival@service.netease.com. The following information is required:

Username or user ID of your account.
The server your account is part of.
A detailed description of the situation, preferably including screenshot(s).

Sincerely,
Forum Moderator Xhunter

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This isnt helpful, i tried it all but nothing happen. Lol  Details Reply Post time 4 day(s) ago
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5#
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Thank You so much!!!

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Does it worked to you?  Details Reply Post time 4 day(s) ago
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Post time 4 day(s) ago From the mobile phone | Show the author posts only
IHAVENOFRIENDS0 replied at 2019-8-13 06:15
Thank You so much!!!

Does it worked to you?
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xXHunterAeXx replied at 2019-8-13 04:39
Hello IHAVENOFRIENDS0,

   Please try to do Repair Client or Reinstall the game for fast solution, b ...

This isnt helpful, i tried it all but nothing happen. Lol
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officialjustine replied at 2019-8-13 06:36
This isnt helpful, i tried it all but nothing happen. Lol

Ye it didn’t work
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Post time The day before yesterday 11:13 From the mobile phone | Show the author posts only
IHAVENOFRIENDS0 replied at 2019-8-13 15:32
Ye it didn’t work

Same as me bro.. black screen and then t out
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Post time The day before yesterday 11:16 From the mobile phone | Show the author posts only
xXHunterAeXx replied at 2019-8-13 04:39
Hello IHAVENOFRIENDS0,

   Please try to do Repair Client or Reinstall the game for fast solution, b ...

Already doing it many time for the past month. And guess what I get, NOTHING ! It's keep happen  for about 1year now..
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