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BLACK SCREEN

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The Landlord
Post time 2019-8-13 02:46:11 From the mobile phone | Show the author posts only Reply Awards |Descending |Read mode
Bugs & Problems
In-Game Name: BIGBOSS
Player ID: 29076814
Server: Mobile-Asia
Please fix the black screen issue that happening while playing in your  game.


My Device:BLACK SHARK HELO 6/128

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The Sofa
Post time 2019-8-13 04:49:59 | Show the author posts only
Hello Superrion,

   Please try to do Repair Client or Reinstall the game for fast solution, but if the following problem still exist.
Kindly contact the customer service via CS Center in the game settings on Android or iOS, or by sending an e-mail to gamerulesofsurvival@service.netease.com. The following information is required:

Username or user ID of your account.
The server your account is part of.
A detailed description of the situation, preferably including screenshot(s).

Sincerely,
Forum Moderator Xhunter
Forum Moderation Team
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The Bench
 Author| Post time 2019-8-23 12:04:58 From the mobile phone | Show the author posts only
I tried already what you've said but its still happening this is my user ID 29076814 from Asia server plss fix it sir the black screen and sometimes crashing the game while playing.
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