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TOP UP ERROR

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The Landlord
Bugs & Problems
In-Game Name: ☣ᵐᵃᵗᶤᵇᵃʸᵒᶰ☣Ð乇ᐯ丨ㄥ
Player ID: 163076518
Server: PC-Asia
Edited by codehek10 at 2019-9-10 23:15

good morning Sir/ maam
i top up today 10:47 am of sept 11, 2019and i use mobiamo.  Cumulative_Top-Ups / top up 4days .my load in cpload was gone and never added in ros account. can you give me back my load? or refund . i lost 50 cp load . my no. 09997906443 philippines..
thanks

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The Sofa
 Author| Post time 2019-9-10 22:27:43 | Show the author posts only
please help me ros management ... please fix the top up error progress. i top up today using my phone. and i enter the verification code but invalid code. and i lost my cp load and never added in my ros account dias.. please fix it
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The Bench
 Author| Post time 2019-9-10 23:17:29 | Show the author posts only
the time i top up 10:47am as of Sept 11, 2019 using mobiamo ref. no 090901363816756. but never added in my ros account dias.
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The Floor
Post time 2019-9-11 03:40:56 | Show the author posts only
Hello codehek10,

In case of purchased items not being delivered to your account, please contact customer support via CS Center in the game settings on Android or iOS, or by sending an e-mail to:
gamerulesofsurvival@service.netease.com

The following information is required:
•Username or user ID of the account the purchase was made on.
•The server the purchase was made on.
•Screenshot of the purchase receipt, including order number, date, time and amount.
Thanks for sent thread on Forum!

Regards, Stacy - Forum Moderator
⊱Stacy⊰ - Forum Moderator
Forum Team - RoS Prime - Net Ease
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 Author| Post time 2019-9-11 05:04:05 | Show the author posts only
Edited by codehek10 at 2019-9-11 05:09
➻❥Stacy replied at 2019-9-11 03:40
Hello codehek10,

In case of purchased items not being delivered to your account, please contact cus ...

*Username: ☣ᵐᵃᵗᶤᵇᵃʸᵒᶰ☣Ð乇ᐯ丨ㄥ , User ID: 163076518 PC-Asia
*I use MOBIAMO
*Date Sept 11,2019 around 10:45am ,50 pesos cp load cp no. 09997906443 philippines number
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 Author| Post time 2019-9-11 08:03:19 | Show the author posts only
➻❥Stacy replied at 2019-9-11 03:40
Hello codehek10,

In case of purchased items not being delivered to your account, please contact cus ...

sir the item that i buy this was never been delivered until now. can you pls refund or give back my 50pesos cp load. I already send the infos that you need

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When did you Send your report mail on ?  Details Reply Post time 2019-9-11 08:34
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Post time 2019-9-11 08:34:14 | Show the author posts only
codehek10 replied at 2019-9-11 08:03
sir the item that i buy this was never been delivered until now. can you pls refund or give back m ...

When did you Send your report mail on gamerulesofsurvival@service.netease.com?
Forum Moderation Team
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 Author| Post time 2019-9-11 21:19:26 | Show the author posts only
xXHunterAeXx replied at 2019-9-11 08:34
When did you Send your report mail on ?

yesterday bro
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 Author| Post time 7 day(s) ago | Show the author posts only
xXHunterAeXx replied at 2019-9-11 08:34
When did you Send your report mail on ?

i already send report .you can check it . thanks for your service
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Post time 7 day(s) ago | Show the author posts only
codehek10 replied at 2019-9-12 02:58
i already send report .you can check it . thanks for your service

Ok, just wait kindly wait for the Dev's response about your report
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