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false permanent ban

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Warned The Landlord
Post time 2019-10-8 03:23:03 | Show the author posts only Reply Awards |Descending |Read mode
Bugs & Problems
In-Game Name: Ðιαвℓσ✡Asterisk
Player ID: 173664291
Server: PC-Asia
I've got false permanent ban. I've been banned for the reason of hacking even though i'm not doing it. I have lots of friends that will prove my innocence. Please make lots of review as soon as possible. I'm only playing on a Internet cafe or Internet shop here in the Philippines. I don't even know what are the things inside their computer. I'm just playing for fun but this things happened. I want justice for my account and I want to bring it back.

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Rank: 8Rank: 8

The Sofa
Post time 2019-10-10 02:02:08 | Show the author posts only
Hello Survivor!

Accounts are permanently suspended when suspicious activity is discovered during a manual investigation. The reason includes, but are not limited to, use of unauthorized third-party software or methods, such as cheats, hacks, modifications, scripts, plug-ins and automation software, to modify or manipulate the game or its functionality. This gains an unfair advantage over other players and is not supported by the game developers.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal in Ban Appeals ( The following information is required:

- Username or user ID of the suspended account.
- The server the suspended account is part of.
- The date of the account suspension.

The suspended account will be carefully investigated. If suspicious account activity is discovered, the account will remain permanently suspended in order to maintain a fair gaming environment for all players to enjoy. Otherwise, the account suspension will be lifted.

In future, please DO NOT create appeals or reports in ‘Bugs & Problems’ as it is a violation of our Forum Rules 2.6 & 2.9. The topic is to be privately discussed with NetEase Staff and further or repeated violations will result in actions being taken on the account.

Thank you for your patience and kind understanding!

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Senior Forum Moderator | InvertedReaper

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