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ban without cheating

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Warned The Landlord
Post time 2019-10-8 10:48:32 From the mobile phone | Show the author posts only Reply Awards |Descending |Read mode
Bugs & Problems
In-Game Name: butchersbadyuki
Player ID: 55470436
Server: Mobile-Asia
I was playing... my account just exit the game and suddenly i cant go back to the game. It says i was banned for 10 days but i dont know why... i did not cheat  so why??

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The Sofa
Post time 2019-10-8 10:53:15 | Show the author posts only
thats unfair
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The Bench
Post time 2019-10-10 02:00:07 | Show the author posts only
Hello badyuki18!

Accounts are temporarily suspended as an automatic precautionary measure when the anti-cheat system detects unusual account activity. In such cases, accounts will be manually investigated and moderating measures undertaken accordingly. If suspicious account activity is discovered, the account will be permanently suspended in order to maintain a fair gaming environment for all players to enjoy. Otherwise, the account suspension will automatically be lifted after the specified duration.

In future, please DO NOT create appeals or reports in ‘Bugs & Problems’ as it is a violation of our Forum Rules 2.6 & 2.9. The topic is to be privately discussed with NetEase Staff and further or repeated violations will result in actions being taken on the account.

Thank you for your patience and kind understanding!

InvertedReaper,
Senior Forum Moderator
RoS Moderation Team
Senior Forum Moderator | InvertedReaper

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