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ACCOUNT WAS HACKED

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The Landlord
Post time 2019-10-21 09:23:51 | Show the author posts only Reply Awards |Descending |Read mode
Anyone can help me to retrieve my ROS Account? because my account on facebook was hacked and my ROS account was connected on it. please help
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The Sofa
Post time 2019-10-24 07:28:34 | Show the author posts only
Hello kristinemantas!

If your Account is bound to Google Play or Games on Android, Or Facebook and Gamecentre on IOS,

- Install or activate Facebook or Google Play Games on Android, or Facebook and Gamecenter on iOS.
- Log into Facebook or Google Play Games on Android, or Facebook and Gamecenter on iOS.
- Clear the game cache and/or data.

If the problem still persists, please contact customer support by sending an e-mail to gamerulesofsurvival@service.netease.com on Windows. The following information is required:

- The social media account you are using.
- Your device model.
- Your country.
- A detailed description of the situation, preferably including screenshot(s).

Otherwise, If your account is not bound to any of the methods stated above,

In case of lost access to a guest account, please contact customer support via CS Center in the game settings on Android or iOS, or by sending an e-mail to gamerulesofsurvival@service.netease.com on Windows. The following information is required:

- Username or user ID of the lost guest account.
- The server the lost guest account was part of.
- Username or user ID of a new guest account.
- The server the new guest account is part of.

Thank you for your patience and kind understanding!

InvertedReaper,
Senior Forum Moderator
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Senior Forum Moderator | InvertedReaper

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