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HELP PLEASE MY ROS ACCOUNT IS HACKED!!!

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The Landlord
Edited by RENZKII at 2019-11-27 04:05


INGAME NAME: ƦЄƝȤƘƖ
ID: 103838470
SERVER: PC-ASIA

PLEASE GUYS MY ROS ACCOUNT HAS BEEN HACKED.. I CANT PLAY ANYMORE.. SOMEONE HACKED IT.. I NEED SOME HELP PLEASE GUYS BRING BACK MY ACCOUNT..

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The Sofa
Post time 2019-11-28 10:01:19 | Show the author posts only
Hi RENZKII,

Please message our Customer Service via e-mail regarding this issue.
gamerulesofsurvival@service.netease.com
Regards,
RoS Moderation Team

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The Bench
 Author| Post time 2019-11-30 22:52:53 | Show the author posts only
Edited by RENZKII at 2019-11-30 22:56
Tisquaredman replied at 2019-11-28 10:01
Hi RENZKII,

Please message our Customer Service via e-mail regarding this issue.

they only said..

Dear Survivor,

Thank you for contacting us.

Sorry that we don't have method to help you in this issue. If your account was hacked by others, please try to contact related third-party platform for help. Because your game account was bound with Google account. Hope you can understand it.



Important Note : This email address is gm@service.netease.com. Please DO NOT reply this email or send email to this address, because it will not receive any emails.

If you have any further question, please contact our customer service via In-Game support or create a new email and send to gamerulesofsurvival@service.netease.com again. Thank you.

Best regards,
RoS Support
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The Floor
 Author| Post time 2019-11-30 22:57:30 | Show the author posts only
it was hacked sir, my ros account password has changed by the hacker and my recovery yahoo mail was also changed password.. i cant access it because its fully hacked.. i did everything i could do but nothing is working, thats why i contact you guys my last hope.. you can checked my account ingame its not even playing since it was hacked a week ago.. im an active player almost playing 24/7 .. and i spend a lot of money just to have vip guns.. i hope you guys would help me to solve my problem.. im willing to do anything to prove that its my account.

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Hi RENZKII, Kindly contact google help support and raise your issue on them.  Details Reply Post time 7 day(s) ago
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Post time 7 day(s) ago | Show the author posts only
sir @RENZKII what platform are you using? facebook or google account?

~Become an Elite Survivor!~ (click here)
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Post time 7 day(s) ago | Show the author posts only
RENZKII replied at 2019-11-30 22:57
it was hacked sir, my ros account password has changed by the hacker and my recovery yahoo mail was  ...

Hi RENZKII,

Kindly contact google help support and raise your issue on them.
Regards,
RoS Moderation Team

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Post time 13 hour(s) ago | Show the author posts only
Any update on this RENZKII?

You're on my friends' list and I haven't seen you in a while.

It's unfortunate that ROS can't do anything about this.. it's really our responsibility to keep our account secure.

Anyway, goodluck to you and I'm really hoping you'll get your account back.

Cheers.


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