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Top-Up Error - Monthly Pass Discount Error

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The Landlord
Bugs & Problems
In-Game Name: ꧁UwU꧂
Player ID: 45684959
Server: PC-Asia
Edited by ivankawhd at 2020-3-25 09:54

i recently bought monthly pass, and i got an error , the monthly pass hasn't purchased and my diamond still 0 but my credit has gone.

ewewewe.jpg (493.47 KB, Downloads: 0)

Monthly pass not purchased

Monthly pass not purchased

eii.jpg (753.48 KB, Downloads: 0)

My diamond still 0

My diamond still 0

eee.jpg (274.06 KB, Downloads: 0)

my ID & Stat

my ID & Stat

44ad8d59-cb8a-459d-ab69-ccef91ee27cb.jpg (97.15 KB, Downloads: 0)

My transaction message.

My transaction message.
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The Sofa
 Author| Post time 2020-3-25 09:10:04 | Show the author posts only
message translate :

Your purchase at VNG-RoS PC-I is complete.IDR 45,000 has been deducted from your remaining credit. Thank you for your purchase. CS: 089643927109
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The Bench
 Author| Post time 2020-3-25 09:40:17 | Show the author posts only
and my credits got stolen for nothing.
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The Floor
 Author| Post time 2020-3-25 09:42:41 | Show the author posts only
i just want a refund, or send a diamond
according to the number of credits i spent
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5#
Post time 2020-3-26 20:52:51 | Show the author posts only
hello survivor!

Please contact the customer support for your problem via mail: gamerulesofsurvival@service.netease.com

Include the following:

IGN:
ID:
Receipt of your purchase



Kind regards,
Geisha
RoS Moderation Team

Regards,
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