Register immediately
123Next
Return to list New
View: 104987|Reply: 27
Print Prev. thread Next thread

[Notice] Rules of survival FAQ

[Copy link]

45

Threads

65

Posts

888

Credits

Administrator

Rank: 9Rank: 9Rank: 9

Credits
888
Jump to specified page
The Landlord
Post time 2017-12-19 21:43:42 | Show the author posts only Reply Awards |Descending |Read mode
Edited by eins628 at 2017-12-19 21:50

Top-up

 

Q: I do not receive items after purchase.

A: To help us address your issue in the quickest turn around please provide the following info: 

- Your character name and server in which you made this purchase.

- The payment order including order number, order date and time, and order amount.

 

For Android: You can go to check the emails from Google Play to find out the payment order.

For iOS: Open iTunes in your computer -> Log in with your Apple ID -> ‘Account Info' -> ‘Purchase History' -> ‘See All' -> Click the ‘Arrow’of the item.

 

If your iTune is latest version, please provide the screenshot of payment order and the screenshot of the message about your money deduction from your bank.

 

Login Issue

 

Q: I failed to log in the game. What can I do? 
A: Please try below methods to see if it can help.
-Open your Facebook/Google Play App or Game Center to log in at first if your game account is bound to either of the platform, then log in the game again.
-Clear cache in your device and restart the device.
-Check your device RAM space should be 1G or above.
-Open the game under good network environment.

If the problem persists, please give us below information for further checking:
1. Device model, the country/region you are in

2. The screenshot of the interface where you stuck at

 

Game Account

 

Q: I can not find out my previous character/account. How can I do? 
A: Please check if you have selected the correct account type and the server to log in the game. 

First: Account Type 
If your account is bound to Facebook,Google Play,Gamecenter account, please tap "ACCOUNT"in 'PLAY' page to switch to corresponding account type.

Note: When you switch from a Guest Account, the progress of the Guest Account won't be retained. If you wish to retain that Guest Account progress, bind to a Facebook, Game Center, or Google Play Account first, before switching.

Second: Server 
Tap "Select Server" button in "PLAY" page to select server.

If you still can not find out your character, please contact our customer service and provide them with your previous character name and new character name. 


Q: Can the game data be synchronized between Android and iOS devices? 
A: No, the game data can not be synchronized between Android and iOS devices, even if binding the account to Facebook. 


Q: Can the game data be transferred from one server to another server? 
A: No, the game data can not transferred from one server to another server. If you move to different server, you will start over. 


Q: Can I transfer my account data between Phone and PC? 
A: The PC client has its own server. Player can not transfer the account data between Phone and PC.


Q: How to bind a guest account? 
A: Tap "ACCOUNT" in "PLAY" page->"Bind Account" ->bind your guest account to Facebook and Gamecenter on iOS devices or Facebook and Google Play on Android devices. 

Please note that the Facebook, Gamecenter or Google Play which you bind should be never logged in the game before.

It is suggested you try to bind your guest account which can save the account data.


Q: How can I unbind an account which is bound to Facebook/Google Play/Gamecenter already? 
A: We are sorry that player can not unbind an account once being bound. 


Q: How can I switch to Facebook, Google Play, Gamecenter account? 
A: Tap "ACCOUNT" in "PLAY" page -> "Switch Account" - Switch Account allows you to switch to an account (Game Center, Google Play, or Facebook Account) that has existing the game progress associated with it.

Note: When you switch from a Guest Account, the progress of the Guest Account won't be retained. If you wish to retain that Guest Account progress, bind to a Facebook, Game Center, or Google Play Account first, before switching. 


Q: How can I start a new Game? 
A: Tap "ACCOUNT" in "PLAY" page -> "Start a new game" - This is to let you start a brand new Guest Account. 

Note: When you switch to a new game account from a Guest Account, the progress of the original Guest Account won't be retained. If you wish to retain that Guest Account progress, bind to a Facebook, Game Center, or Google Play Account first, before switching.

 

Gameplay

 

Q: How to download the game? 
A: Player can search Rules of Survival to download the game through Google Play store or App Store. 
Or player can download the game through the website as follows:
-App Store: https://goo.gl/y3JHqr
-Google Play: https://goo.gl/zLq3f3

For PC version, download, install and open the PC version from http://www.rulesofsurvivalgame.com, then open the mobile client and scan QR code to login. You can only log-in to the PC client by scanning the QR code with your phone. 


Q: What is the server time? 
A: The server time is as follows:
Euro Server
UTC+0
Asia Server: UTC+8
North America
UTC-8


Q: How to change my character name? 
A: Currently, the character name can not be changed. But the desire to do so has been passed along to our developers. Sincerely we hope it will be added in the near future.


Q: Why it says "Nickname used" when I create a new character and input a character name? 
A: Please note that the character name is unique in one server. If this Nick name was used, it will says "Nickname used" when you input the same Nick name. Please try to change another Nick name or add the number to the Nick name to be distinguished.


Q: Why I do not receive the gold after a match? 
A: A player can gain 5000 gold from match at most per day. Player can check the "max daily gold" received at the left bottom of the page when a battle is over.

You will not gain any gold if the total gold you gain from match is over 5000 daily. Please wait for the next day of server time to get gold from match.


Q: What can I do with Gold? 
A: Player can spend gold on Supply Box. 

Please note that the item from Supply Box is totally random. It is possible to get an item you already owned.


Q: What can I do with Diamond? 
A: The Diamond can be used to make up the difference when you do't have enough gold when purchasing supply box.


Q: Why I can not add my friend? 
A: Please make sure if you satify the requirements as follows:
1. Your friend's nick name which you input is right. Be aware the character case.
2. You and your friend share the same server
3. You and your friend are on line.

Please try to search your friend for a few more times Because of unstable network, it may be delay.


Q: Why I can not add PC client players? 
A: Please note that the PC client has its own server. If your character is on Phone, you can not add PC client players.

PC client players can add other PC client players and get matched with other PC client players.


Q: How to distinguish teammates in a battle? 
A: In a team battle, the players with blue color Nick name are your teammates. The players who does not show the Nick name are enemies.


Q: Why I get the same item from Supply Box? 
A: Player can possibly get face, pants, camo, hairstyle, skirt and so on from supply box.

However, the item from Supply Box is totally random. It is possible to get the item you already owned.

Reply

Use magic Report

0

Threads

1

Posts

6

Credits

Lv.2 Fresh Member

Rank: 1

Credits
6
The Sofa
Post time 2018-1-4 10:25:55 From the mobile phone | Show the author posts only
Can we play the world champion chip with three players because one of us cant play for a time?
Reply Support 4 Not support 0

Use magic Report

0

Threads

4

Posts

21

Credits

Lv.2 Fresh Member

Rank: 1

Credits
21
The Bench
Post time 2018-1-6 00:06:08 | Show the author posts only
+1 Nice post.
Reply Support Not support

Use magic Report

0

Threads

3

Posts

15

Credits

Lv.2 Fresh Member

Rank: 1

Credits
15
The Floor
Post time 2018-1-6 11:02:44 | Show the author posts only
Can I use my data and skins from Asia server on Europe server.And can I go into the game without scanning my computer code??
Reply Support Not support

Use magic Report

12

Threads

49

Posts

357

Credits

Lv.3 Junior Member

Rank: 2

Credits
357
5#
Post time 2018-1-8 05:32:27 | Show the author posts only
Can you guys add signature option on the forum? and Customizing MySpace. Thanks!
Reply Support Not support

Use magic Report

0

Threads

2

Posts

18

Credits

Lv.2 Fresh Member

Rank: 1

Credits
18
6#
Post time 2018-1-10 09:18:29 | Show the author posts only
Edited by jhongs at 2018-1-10 09:20

The PC version here in the Philippines is striking us like a typhoon... It spreads like a Virus.... The Game is Almost perfect Except for some bugs and glitches .. Since it is still a new game.. its understandable ... and one more thing,, The login process... so Hitech... but not user friendly... Hope that in the Near Future Gamers would just login like any other PC online game.. Register through a website of Logging directly with the use of Facebook ... And one question.. How can we top up in the PC versio,, I own a Gaming Cafe... most of my players buy Game PINs for Garena... I hope they can top up in ROS (PC versio) too...More Power and Thanks for Coming into our Lives !!!!
Reply Support Not support

Use magic Report

2

Threads

8

Posts

43

Credits

Lv.2 Fresh Member

Rank: 1

Credits
43
7#
Post time 2018-1-11 23:30:01 | Show the author posts only
Started playing around 1 week ago and I am completely addicted.

Comments

Nice  Post time 2018-1-11 23:30
Reply Support 1 Not support 0

Use magic Report

6

Threads

106

Posts

328

Credits

Lv.3 Junior Member

Rank: 2

Credits
328
8#
Post time 2018-1-15 05:46:23 | Show the author posts only
What about PC version crash at logo?
Reply Support 2 Not support 0

Use magic Report

0

Threads

1

Posts

6

Credits

Lv.2 Fresh Member

Rank: 1

Credits
6
9#
Post time 2018-1-15 12:41:47 | Show the author posts only
i love this game but i have windows 7 ultra and it doesent work in my loptop it show the logo of the company that created this game and it doesnt show more anything
Reply Support 1 Not support 0

Use magic Report

0

Threads

2

Posts

6

Credits

Lv.2 Fresh Member

Rank: 1

Credits
6
10#
Post time 2018-1-16 18:42:32 | Show the author posts only
My PC and many of the launcher do not open. When will you correct this error?
Reply Support 0 Not support 1

Use magic Report

You have to log in before you can reply Login | Register immediately

Points Rules

Privacy Policy, Terms and Conditions
©1997-2017 NetEase, Inc.All Rights Reserved